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Navigating health insurance can feel overwhelming. Between understanding your benefits, tracking claims, managing deductibles, and figuring out how to use digital tools, it’s easy to feel lost in the complexity. That’s exactly why we created Boon Champions: your dedicated member concierge service designed to take the stress out of your healthcare experience.

What Are Boon Champions?

Boon Champions is our specialized customer service team that serves as your personal advocate for all administrative aspects of your health plan. Think of them as your go-to resource for everything related to understanding and managing your benefits, claims, and member tools.

With over 40,000 members assisted annually and a 4.5 out of 5 member satisfaction rating, our Champions have built their reputation on delivering clear answers, hands-on support, and genuine peace of mind.

How Boon Champions Support You

Our Boon Champions team provides comprehensive administrative support across four key areas:

Claims & Benefits Support
Understanding your health plan shouldn’t require a decoder ring. Boon Champions help you navigate the complexities of your coverage, including explaining your benefits in plain language, answering questions about deductible and out-of-pocket maximum accumulators, resolving claims issues, managing documentation, and even auditing claims for accuracy when needed.

Digital Tools & Access
Technology should make your life easier, not more complicated. Our Champions provide hands-on assistance with your member portal and mobile app, help you understand and use transparency shopping tools to compare costs, walk you through accessing your claims history, and ensure you’re getting the most from your digital resources.

Hands-On Advocacy
When issues arise, you shouldn’t have to navigate the system alone. Boon Champions resolve problems directly on your behalf, follow up on outstanding matters to ensure resolution, serve as your advocate within the healthcare system, and work to create a smoother, more efficient experience at every touchpoint.

Connection to Specialized Resources
While Boon Champions focus on administrative support, they also serve as your connection point to clinical resources when needed. When appropriate, they’ll connect you with our Care Navigation team (our clinical experts who provide guidance for outpatient procedures and specialized health programs based on your specific medical needs).

The Boon Champions Difference

What sets Boon Champions apart is our commitment to removing the barriers that plague the TPA industry. No confusing phone trees. No representatives who can’t actually help you. No policies that put process ahead of people.

Our Champions have the authority to make decisions and resolve issues directly, treating every member with the same care and urgency we’d want for our own loved ones. We don’t believe in automated responses or one-size-fits-all solutions. Every member who contacts Boon Champions gets individualized attention from a real person who takes the time to understand your specific situation and provide tailored guidance.

As one member, Sarah C., shared: “You have no idea how helpful your team has been for me—thank you doesn’t cover it.”

This kind of feedback drives everything we do. Our Champions don’t just answer questions; they take ownership of your experience and work proactively to ensure you have the support you need, when you need it.

When to Contact Boon Champions

Reach out to your Boon Champions Advocate whenever you need help with:

• Understanding what your plan covers and how your benefits work
• Questions about claims, deductibles, or out-of-pocket maximums
• Navigating your member portal or mobile app
• Using price-shopping tools to find cost-effective care options
• Reviewing your claims history or questioning a claim’s accuracy
• Resolving any administrative issues with your health plan
• Getting connected to clinical programs through Care Navigation

Ready to Experience the Difference?

Your health plan should work for you, not against you. With Boon Champions by your side, you gain a dedicated partner committed to making your healthcare experience as seamless and stress-free as possible.

Have questions or need help navigating your plan?
Contact your Boon Champions Advocate via email at [email protected] or phone at 1-888-660-0467.

At Boon-Chapman, exceptional service isn’t just a tagline; it’s our foundation. With over 60 years of experience in healthcare administration, we’ve built our reputation on integrity, innovation, and putting our members’ best interests first. Boon Champions is just one example of how we’re bringing that commitment to life every single day.