Blog Posts

We believe healthcare isn’t just about claims and coverage; it’s about people. When members feel supported, the entire experience transforms. Behind every claim is a person, and how we show up for them can make all the difference. Just ask Becky, one of our many Care Navigation members, whose journey shows the true impact of compassionate, high-touch support:

“I was very nervous at first, but all the nurses, doctors, and the staff held my hand through it all. My quality of life has changed. I’m now more active than before. I’m pain-free. I’m looking forward to hiking with my husband again.”

How Boon-Chapman Turns Support into Strategy

In healthcare administration, great customer service isn’t just a nice-to-have; it’s a critical driver of member satisfaction, health outcomes, and cost efficiency. We’ve built our service model around one simple belief: when members are treated better, they feel better, faster.

That’s why we’ve invested so much into our two core programs that turn everyday support into extraordinary outcomes: Care Navigation and Boon Champions.

Personal Support, Every Step of the Way

Navigating the healthcare system can be overwhelming. Between finding the right provider, understanding benefits, and coordinating care, members are often left confused or delayed in receiving the services they need. Boon-Chapman’s Care Navigation program changes that.

Our licensed nurses and expert staff act as a concierge team for members, guiding them through each step of their care journey. From managing referrals and coordinating travel to following up post-procedure, Care Navigation is a hands-on service that puts people first. Even better? All navigation services come at little to no cost to the member, ensuring everyone gets access to quality, coordinated care without financial or logistical barriers.

Advocacy Backed by Data

While Care Navigation supports the member journey in real-time, Boon Champions focus on proactive improvement, turning data into action and insights into better outcomes.

Boon Champions are dedicated advocates who serve as the connective tissue between Boon-Chapman, employers, brokers, and members. They use advanced analytics to identify trends, close care gaps, and prevent problems before they escalate.

For example, when one employer faced rising claims driven by unmanaged chronic conditions, our Boon Champions dove into the data. They identified at-risk members, launched personalized outreach, and connected those individuals with the right programs. The result? A $685 per employee per year reduction in healthcare costs and healthier, more engaged members.

Why It Matters

When members, like Becky, feel supported, they’re more likely to seek care, engage with their benefits, and stay healthier over the long term. That’s why our approach is rooted in empathy, precision, and proactive insight. Because when members get the care and support they need, they recover faster and feel their best sooner.

Whether it’s resolving a claims issue with clarity and care or flagging a health concern before it turns into a costly emergency, Boon-Chapman’s support model isn’t just about fixing problems; it’s about preventing them.

Where Boon-Chapman Stands Out

Most TPAs talk about service, but we deliver it through real people, real data, and real outcomes. With our Care Navigation team and Boon Champions working together, we provide an end-to-end service experience that leads to:

• Stronger member satisfaction
• Healthier populations
• Lower total plan costs
• Smarter benefits strategies

Because at the end of the day, better service doesn’t just improve the experience. It improves the results. Want to see how Boon-Chapman’s personalized, data-driven support can help your members and your bottom line? Let’s talk.